Terms of Service

As of: October 2026

§ 1 Scope

These Terms of Service apply to all contracts between the operator of Turniermeister.at (hereinafter "Provider") and the user (hereinafter "Customer") regarding the use of the Turniermeister platform. Austrian law applies.

§ 2 Subject matter

The Provider offers the Customer a web-based platform for creating, managing and running tournaments (Software-as-a-Service). The scope of features depends on the selected plan.

§ 3 Registration and contract

Registration is done via an authentication service (Clerk) using a Google account, Apple account or email address. A contract for the use of the platform is concluded upon registration.

After registration, the Customer can use the platform free of charge for an unlimited time in demo mode (one tournament per type, kept private; publishing public tournament pages is not included). To unlock the full feature set, the Customer can book a paid plan at any time.

Before placing the order, the order button displays the billing period, the total amount due and – for subscriptions – the term and renewal rules. These Terms together with the plan details and the withdrawal notice are provided to the Customer on a durable medium (email) with the order confirmation.

§ 3a Right of withdrawal for consumers

Consumers as defined by the Austrian Consumer Protection Act (KSchG) have the right to withdraw from the contract within 14 days without giving any reason, in accordance with § 11 of the Austrian Distance and Off-Premises Transactions Act (FAGG). The withdrawal period begins on the day the contract is concluded.

To exercise your right of withdrawal, please inform us of your decision by means of a clear statement – by email to support@turniermeister.at or on another durable medium (e.g. letter post to the address given in the imprint). To meet the withdrawal deadline, it is sufficient to send the notification before the withdrawal period expires. You may use the model withdrawal form below, but you are not obliged to do so. If and while an online withdrawal function is offered (in Austria required by law for contracts concluded from 1 October 2026; for customers habitually resident in Germany the applicable local requirements apply), the withdrawal may also be declared via that function.

Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments we have received from you without undue delay, at the latest within 14 days from the day on which we received your withdrawal notice. For the reimbursement we will use the same means of payment that you used for the original transaction. For subscriptions, the withdrawal also ends any future renewal payments.

Start of service during the withdrawal period: If you requested that the service begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal, in comparison with the full scope of services provided for in the contract. Where you expressly consented to the service beginning before the end of the withdrawal period and acknowledged that you lose the right of withdrawal once the service has been fully performed, no right of withdrawal exists after complete performance; merely using the software access does not by itself forfeit the right of withdrawal.

For tournament packs (§ 5a), the same withdrawal period of 14 days from purchase applies; the effects of withdrawal are governed by § 5a (4).

§ 4 Plans and features

The following options are available:

• Demo (free, permanent) – one tournament per type, kept private; public tournament pages, email invitations to third parties and co-organizers are disabled
• Premium – full feature set: all tournament modes including general season and long-term league functionality, tournament series, team synchronization to linked season tournaments, public season pages and sponsors, as well as advanced statistics, CSV export, live ticker, custom branding, email invitations and unlimited co-organizers; quotas depend on the billing model according to § 5
• Pro tiers (for clubs, associations and organizers with continuous operations) – the same paid core features plus curated premium season templates and higher tournament quotas of up to 150/200/300 tournaments per year
• Founder Edition (limited-time offer) – one-time payment for 24 months of full access with a quota of 100 tournaments per 365 days
• Tournament packs (no subscription) – one-time payment for 10 or 25 tournaments as credit according to § 5a

The fair-use quotas are: up to 70 tournaments per rolling 365-day period with the yearly plan, up to 5 new tournaments per calendar month with the monthly plan and up to 5 tournaments per rolling 30-day period with the 30-day pass (one-time purchase). Features in development (e.g. PDF export, calendar integration) are not part of the contract; the actually available features are listed on the pricing page of the website.

§ 5 Prices and payment

The prices valid at the time of booking apply. In accordance with § 6 (1) Z 27 UStG, no VAT is charged (small business exemption). The following billing models are available:

• Monthly – monthly billing, cancellable at any time to the end of the current month
• Yearly – annual billing with discount, 12-month term per billing period
• 30-day pass (one-time) – one-time payment for 30 days of access from the purchase date, no renewal
• Founder Edition – one-time payment for 24 months of access (limited-time offer)
• Tournament packs – one-time payment for 10 or 25 tournaments as credit (§ 5a)

Payment processing is handled by Mollie (Mollie B.V., Netherlands). Accepted payment methods: credit and debit card, Apple Pay, PayPal, eps, SEPA bank transfer, Google Pay, SEPA direct debit and Pay by Bank.

§ 5a Tournament packs (credit without subscription)

(1) Subject matter: In return for a one-time payment, the Customer acquires a pack of 10 or 25 tournament units (credit). A tournament pack does not constitute a subscription, does not extend and is not renewed automatically.

(2) Consumption: Each newly created tournament consumes one unit. If the Customer has an active subscription, the subscription quota is consumed first and the credit thereafter. Demo users with credit are exempt from the "one tournament per type" limit; without credit, this limit continues to apply.

(2a) Seasons: Demo users with tournament credits can create and use seasons. Series dates and tournaments within a season consume credit; without credit, seasons can only be used with a subscription.

(3) Validity: The credit is tied to the account, is not transferable and does not expire.

(4) Partial refund: If only part of a payment is refunded, the credit remains unchanged. In the event of a full refund (withdrawal or chargeback), the entire pack is revoked, even if tournaments have already been created. If the revocation exceeds the available credit, the balance becomes negative; a negative balance is not consumed as credit and does not give rise to any credit note.

(5) Account deletion: Upon final deletion of the account (see Privacy Policy, section Data deletion), any remaining credit lapses without refund. The booking journal is retained without personal reference for record-keeping purposes.

(6) Prices: The prices valid at the time of purchase apply; they are shown on the upgrade page.

§ 6 Cancellation and term

Monthly subscriptions can be cancelled at any time, effective at the end of the current billing month. Access remains until the end of the paid period.

Yearly subscriptions (including Pro tiers) have a term of 12 months and renew automatically for further 12-month periods unless cancelled at the latest to the end of the current billing period. Cancellation is possible at any time and takes effect at the end of the current billing period. Access remains until the end of the already paid year; a pro-rata refund of payments already made does not take place.

The 30-day pass and the Founder Edition grant access from the purchase date (30 days or 24 months) and do not renew.

Tournament packs (§ 5a) are not subscriptions and do not require cancellation.

The possibility to cancel at any time must be distinguished from the actual end of the contract: cancellation ends the payment obligation for future renewals; access ends with the expiry of the already paid billing period.

Cancellation can be done via account management in the application or by email to support@turniermeister.at. Cancelling a subscription and the statutory right of withdrawal (§ 3a) are distinct procedures.

§ 7 Customer obligations

The Customer agrees to:

• Provide truthful information during registration
• Keep login credentials confidential and not share them with third parties
• Not misuse the platform
• Not upload illegal content
• Not use the platform in a way that impairs its operation

§ 8 Availability

The Provider strives for the highest possible availability of the platform. 100% availability cannot be technically guaranteed. Maintenance work will be announced in advance when possible.

§ 9 Data protection

The processing of personal data is carried out in accordance with our Privacy Policy.

§ 10 Liability

The Provider is fully liable for intent and gross negligence. In cases of slight negligence, the Provider is only liable for damages resulting from the breach of essential contractual obligations, limited to the foreseeable, contract-typical damage. For personal injury (injury to life, body or health), the Provider is fully liable; mandatory provisions of Austrian law, in particular the Product Liability Act and the mandatory liability provisions of the Consumer Protection Act towards consumers, remain unaffected. In all other respects, liability is governed by the provisions of the Austrian Civil Code (ABGB).

The Provider is not liable for data loss caused by the Customer or for outages due to force majeure.

The liability provisions of § 10 apply to businesses; towards consumers, the mandatory provisions of Austrian consumer law apply exclusively.

§ 11 Intellectual property

All rights to the platform, including software, design and content, remain with the Provider. The Customer receives a simple, non-transferable right of use for the duration of the contract.

Data entered by the Customer (tournaments, teams, results) remains the property of the Customer.

§ 12 Changes to the Terms

(1) The Provider may amend these Terms to the extent that the changes are not unreasonable for the Customer, taking the Customer's legitimate interests into account. Typical change reasons are developments of the service, changes in legal requirements or case law, and changes to payment processing.

(2) The Provider communicates changes at least 30 days before the proposed effective date on a durable medium (email or notice within the application). The notice contains the content of the change, an easily understandable summary of the main new provisions and their reasons, and a reference to the right to object or terminate described in paragraph 3.

(3) Consumers: Amended Terms become part of the contract only with the Customer's consent; the Customer's silence does not constitute consent. If the Customer objects to the change, the Provider continues the contract under the previous terms. In that case, the Customer is entitled to terminate the contract with effect from the proposed effective date without observing a notice period; a billing period already paid will be refunded pro rata insofar as access ends due to the termination. Material changes that shift the contractual balance to the detriment of the Customer (in particular prices, quotas, terms and cancellation rules) always require the Customer's express consent in order to become effective.

(4) Businesses: Changes are deemed agreed if the business customer does not object within 30 days of receiving the change notice; the notice will point out this consequence and the termination option separately.

(5) Changes do not take effect retroactively. Acquired rights, running billing periods and already paid quotas are not altered by a change of these Terms.

§ 13 Final provisions

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is, to the extent legally permissible, the registered office of the Provider. Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.